Victoria House, 27 High Street, Wincanton, BA99JU

Returns

Returns Policy

Any discrepancies or damaged items need to be reported within 36 hours of being delivered or collected.

Replacement faulty items are sent back out to you free of charge.

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.

We offer a one year warranty on everything, if the item develops a fault within 31 days we can offer a refund or exchange, after 31 days, it is an exchange only.


Policy In Depth

Due to the obvious health and hygiene implications with our products. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 14 days from the day you received your order.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered or collected.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.


Postage & Packaging

Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by you cannot then be returned for an exchange as they have been accepted by the customer.

If an item is returned and found not to be faulty. You will be charged postage to return the item if requested.